Shipping
Shipping Timelines & Fees
We work hard to ship your order as quickly as possible!. In-stock orders usually ship within 5–7 business days (Mon–Fri, excluding holidays). Processing times may vary based on the shipping rate you select at checkout. Please note:. All shipping fees
Lost or Stolen Shipments
We always aim for safe, on-time delivery, but sometimes things happen during shipping. Snuggle Bugz isn’t responsible for lost or stolen shipments. If your order is missing, we can start a carrier investigation (usually takes 7–14 business days). Ple
How Do I Track My Order?
Once your order is ready to leave our Warehouse, we’ll send you a shipping notification along with a tracking number. To get the most up-to-date delivery status, simply enter that number on the courier’s website—they’ll have the latest details on you
Why Did My Order Arrive in Separate Shipments?
If your order has multiple items, they might ship separately and arrive on different days.Don’t worry — the rest of your order is still on the way! Each shipment has its own tracking number so you can follow along until everything arrives.If you need
Received the Wrong Item?
Uh-oh! If you got an incorrect item, let us know right away!We’ll help you return it and get the right one sent, or reach out to the manufacturer for clarification if needed.
Which Couriers Does Snuggle Bugz Use?
We ship using a mix of trusted couriers- FedEx, Fleet Optics, and Canada Post.The courier we choose depends on your order’s size, value, and the shipping method you select at checkout.
Can I Ship My Order to a Store for Pickup?
We don’t ship orders to stores for pickup.However, you can place an online order for in-store pickup — as long as all items are in stock at your chosen location.
Do Snuggle Bugz Items Ship Internationally?
Unfortunately, we only ship within Canada.Furniture items can only be shipped within a certain radius from our warehouse and do not offer international shipping. However, pickup is available at our Coquitlam retail location and Oakville warehouse for
How Should I Receive My Order?
For insurance purposes many packages will require a signature. You must be present to receive, inspect, & sign for your delivery if a signature is required. Most couriers will try up to three times before sending your package to a holding facility or