Ordering
How do I place an Online Order?
You can place an order for in stock products on www.snugglebugz.ca! We accept payment via Visa, Mastercard, PayPal and gift cards. We also recently added payment with Affirm, which means you can now pay over time in installments!If you need help or h
Gift Card Not Working at Checkout? Try This!
If your gift card isn’t working during checkout, here’s a quick fix:. Remove the first digit of your card number - older cards sometimes need this step due to our updated system. Double-check the reference code (found on the back of your physical car
Error In Billing Information?
Once an order is placed, billing information can’t be changed. If your order has already been approved and is processing, it will go through with the current billing details.If something is seriously wrong, you can request an order cancellation and t
Can I Change My Order After Placing It?
Once you’ve placed an order, order changes aren’t usually possible- especially once it’s in our shipping queue.That said, we’ll always check and let you know what’s possible. If we can make the change, we will!
Out of Stock? Here’s What Happens Next!
If an item in your order is out of stock, you can:. Swap it for another colour or pattern. Wait for a restock (we’ll keep you updated). Remove it from your order for a full refund. Whatever you choose, our Customer Service Team is here to help make i
Using Discount Codes at Checkout
Our checkout can only accept one discount code per order.We know it can be a little limiting, but this helps us keep things running smoothly. Thanks for understanding!
Can I Change The Delivery Address On My Order?
Once an order is placed, we can’t change the shipping address- unless it’s tied to a Snuggle Bugz baby registry and needs to be rerouted to the registrant’s mailing address.If that’s not the case, we can cancel the order so you can place a new one wi
Payment Processing & Security
What is NoFraud?. NoFraud is a security system we use to protect you—and us—against fraud. When you place an order, NoFraud helps us make sure it really came from you (and not someone pretending to be you!). Sometimes, NoFraud might reach out to conf
Tax Exemptions
We don’t offer tax exemption at checkout for online orders at this time. Instead, you can apply for an HST rebate through the Ontario Ministry of Finance after your purchase. Learn more here: Ontario First Nations HST Rebate. Apply here: HST Rebate A
Special Discount Codes
We’re proud to offer 10% off for parents of twins and for first responders as our way of saying thanks!. Discount applies to regular-priced items only. Not applicable on sale items. Contact our Customer Care Team to learn how to redeem your discount.
Welcome Code For New Customers
We’re happy to offer new customers a 10% welcome discount as our way of saying “hello” and thank you for visiting Snuggle Bugz 🎉. How to get your code:. Subscribe to our emails using the pop up sign-up form on our website. Once you confirm your subs